Frequently asked questions
WHERE DO WE SHIP?
Worldwide baby, there isn’t a place we can’t ship to.
ARE YOUR PRODUCTS AUTHENTIC?
Yes, We’re proud to say all our products are authentic. Every product is checked on authenticity & quality by our selves and a renowned optician. We only sell vintage vintage items which means they are at least 20 years old. Some of them are NOS (new old stock) which means they have never been worn.
HOW LONG DOES IT TAKE TO SHIP?
We use Express shipping for all our shipments. TNT express for our European customers & Fedex for the US and rest of the world. So mostly 3-4 working days.
DO YOU ALLOW RETURNS?
We allow returns within 14 days after receiving the goods, except for items on sale.
You can ship back the products to:
NAME: SAMMY & NINO’S
ADDRESS: Van Nijenrodeweg 426,
1082 HJ Amsterdam,
HOW CAN I GIVE YOU MY MONEY?
You can send the money to our Paypal account:
You can send money to our Bank account:
NAME: SAMMY & NINO’S
IBAN: NL25 INGB 0006 4534 65
ADDRESS: Arent Janszoon Ernststraat 587, 1082 LD Amsterdam, the Netherlands
How we obtain other info about you
|When you buy items from our website we ask for your name, address, payment details, and contact info.|
|When you make an account, we ask for your name, address and contact info.|
|When you contact us with a comment, question, or complaint, we’ll ask for information that identifies you.|
|If you post to our digital channels (such as reviews or pictures) we get the info you post.|
|You may choose to receive marketing messages from us|
Why we collect and how we use this info
|We need this info to:
• Process your order
• Deliver goods and services to you
• Process payments
• Communicate with you about the status of your order
|We need this to promptly respond to you.
We may also use your feedback anonymously to improve our products and services.
|We use your feedback to improve your experience on our channels and to improve our products and services.|
|If you choose to receive marketing from us, we use your data to send you information from S&N.|
You can unsubscribe at any time
How we obtain technical info
|When you visit our website or app, we collect technical information such as:
• IP address
• Your browser type
• Your operating system
• How you browse or use our website
Why we obtain and how we use this info
|We need this info to protect your data and our site.
We also use it to improve to improve your experience and to improve our products and services.
We also use ‘cookies’ and similar tech to collect data about the pages you access or visit.
We accept payments through PayPal & iDEAL. When processing payments, some of your data will be passed to PayPal/iDEAL, including information required to process or support the payment, such as the purchase total and billing information.
By default WordPress/Woocommerce does not collect any analytics data. However, we do use the Google Analytics plugin to check website visit numbers, location & page/product visits.
HOW ABOUT THOSE COOKIES
We keep our cookies in the jar according to Cookie-Checker.com
HOW LONG WE RETAIN YOUR DATA
We retain your data as long as you want it to be retained. This makes future orders easier for our customers. At your service!
WHERE WE KEEP YOUR DATA
ADS ON OTHER SITES
We don’t use your data for ads on other sites & we don’t share personal info with ad companies.
HOW WE SHARE YOUR DATA
We share your shipping info with the according shipping service (Fedex/TNT, DHL or PostNL) to assure that you will receive your order. If you subscribe to our newsletter we will safely storage your email to our mailchimp.com account.
HOW WE PROTECT YOUR DATA
The privacy and security of your data is important to us. We use digital security and process controls to protect your data. We constantly update our website plugins to the latest version (WordPress, Woocommerce, PHP, MySQL.
Inside our company your data is only accessed by Sammy or Nino, the two founders of S&N. To access your data we use Apple hardware with the latest Apple software updates with additional Sophos antivirus software.
We need your help to keep your data safe! When you make an account, we ask you to pick a password. If you give a friend your password, it is much harder for us to keep your data safe. You should not use the same password across sites. That makes your data much less safe, and it’s very hard for us to protect you from someone else’s breach.
Watch out for the bad guys! S&N’s will never ask you for your password, so if you receive anything suspicious from someone pretending to be us, don’t be tricked into giving them your data.
We do not want to collect any data from people under the age of 16. If we learn that we collected any such data, we will delete it.
Our goal is to serve you. We know you want to control your data and you have the right to do so. We serve customers all over the world which means data privacy laws can differ in certain countries. Here is a list of the rights you have in the European Union:
• You can ask us to correct your data or to delete some of it
• You can ask for a copy of your data or info about what we collect, why and who we share it with
• You can ask us to transfer data to yourself
• You can ask us to stop using some data
• You can ask us to stop sending you marketing
We may update this Policy from time to time. We’ll post the new policy here. This Policy was last updated on 24 May 2018.
Our Data Protection Officer (DPO) is working hard to protect your data. Our DPO can help you with questions about this Policy or your data. If you want to contact our DPO, you can do so by email here. You can also mail us at: Sammy&Nino’s, Van Nijenrodeweg 426, 1082HJ, Amsterdam, The Netherlands.
If you don’t want us to send you marketing anymore, you can contact our DPO or just unsubscribe from the link in one of our messages.
ACCOUNT DELETION OPTION