You can return or exchange items up to 14 calendar days after receiving your original order.
Sale items cannot be returned.
The product must be sent back in its original condition, original packaging and without previously used postage labels. Shipping fees are non-refundable.
All returns must be sent with the dispatch note attached. Additionally, returns should be shipped with a service that provides a tracking number and insurance, as SAMMY&NINO’S will not be held responsible for delayed or lost packages. Any returns that do not comply with the above may be denied at the discretion of SAMMY&NINO’S.
All goods will be inspected and the return shall be processed within 14 working days. We will contact you once the process is complete. It may take up to 10 working days for the funds to be credited into your bank account, depending on your bank or card issuer.
All returned items should be declared as a “Returns and Repairs of Dutch Merchandise” on the customs declaration; returned packages that don’t have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees.